Hdk88 Privacy Policy – How Your Data Is Stored and Protected

Using the hdk88 platform requires you to share certain information with us. This Privacy Policy explains how we handle that information. We believe you have the right to know — what data is collected, why it is collected, and where it goes.

This policy applies to the hdk88 website, mobile app, and all related services. By browsing the site, creating an account, or using any of our services, you are considered to have agreed to this policy.

Hdk88 collects information in two ways — what you provide directly, and what is generated automatically as you use the service.

Information you provide directly:

• At registration: name, mobile number, email address, date of birth.
• For KYC verification: a photo of your National ID Card or birth registration certificate.
• For payments: mobile wallet number or bank account details.
• When you contact support: details of the conversation and the issue reported.

Automatically Collected Information:

• Device information: model, operating system, and browser type.
• Connection data: IP address, login time and location (for security purposes only).
• Usage data: which games you played, for how long, and which pages you visited.
• Transaction records: deposit, withdrawal, and betting history.

Hdk88 uses the data it collects solely for specific, legitimate purposes. There is a clear reason behind each use:

• Account Management: To handle login, password recovery, and keep your account secure.
• Payment Processing: To confirm deposits, process withdrawals, and maintain transaction records.
• Identity & Age Verification: To comply with KYC policy and prevent access by minors.
• Fraud Prevention: To detect suspicious transactions and multiple accounts.
• Customer Support: To use relevant information in resolving your issues.
• Legal Obligation: To maintain records required by regulatory authorities.
• Service Improvement: Used in analytics to improve game experience, app performance, and overall user experience.

To be straightforward — we do not build advertising profiles from your data, we do not share it with third parties for marketing purposes, and we do not use it for any new purpose without your consent.

All hdk88 data is stored on secured servers hosted by leading global cloud service providers. The servers are located in ISO 27001-certified data centres.

• All data is encrypted both at rest and in transit.
• Passwords are never stored in plain text — they are hashed using the bcrypt algorithm.
• Sensitive payment information (full wallet numbers or bank account details) is stored in masked form.
• Database access is strictly controlled — only authorized personnel can access specific data required for their designated tasks.
• Regular backups are taken, and all backups are encrypted.

Hdk88 is clear about this — your data is never sold. However, limited information may be shared with trusted partners to operate our services:

• Payment Processor: Transaction details are shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals.
• Game Provider: Session data is shared with game providers to operate Live Casino and slots games.
• KYC Verification Provider: A secure third-party verification service may be used for identity verification.
• Legal Authorities: We may be required to disclose information under legal obligations, including court orders, regulatory requests, or criminal investigations.

In all such cases, only the minimum necessary data is shared. Data protection agreements are in place with all partners to prevent misuse.

Cookies are small files that a website stores in your browser. hdk88 uses three types of cookies:

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain site functionality. hdk88 does not use advertising tracking or cross-site tracking cookies.

Hdk88 uses multiple layers of security to protect your data. It is not just a single lock — it is a complete security framework:

Hdk88's security program also includes:

• Suspicious login attempts trigger automatic account lockout and notifications.
• Large withdrawals require OTP and manual verification.
• An AI-powered fraud detection system that analyzes unusual patterns.
• Regular penetration testing and vulnerability assessments.
• Mandatory data protection training for all staff.

In the event of a data breach, hdk88 will notify affected members within 72 hours and take all necessary steps.

Hdk88 does not retain data indefinitely. Specific retention periods are defined based on the type of data:

• Account information: For the duration your account is active and for up to 5 years after closure, as required by law.
• Transaction Records: Up to 7 years from the last transaction, in line with financial regulatory requirements.
• KYC Documents: Up to 5 years after verification.
• Support conversations: Up to 2 years after the issue is resolved.
• Log Files & Device Information: Up to 90 days.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymized. Where there is no legal obligation to retain it, data may also be deleted earlier upon your request.

Under GDPR and international data protection law, you have certain fundamental rights that hdk88 respects and supports you in exercising:

Hdk88 may update this Privacy Policy when necessary. In the event of any changes:

• You will be notified via your registered email or SMS before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Summaries of previous versions are available from the archive upon request.

Continued use of the site after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request account closure.

For more information related to this Privacy Policy Terms & Conditions and Responsible Gaming Visit the pages.